Privacy Policy for TerraCraft Echo

At TerraCraft Echo, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our online platform, purchase our sustainably sourced ceramic tableware, decorative eco-ceramics, custom eco-friendly ceramic art, or participate in our workshops on sustainable pottery.

1. Information We Collect

We may collect personal information from you in a variety of ways when you interact with our site, including:

  • Personal Identifiable Information: When you make a purchase, sign up for a workshop, or contact us, we may collect your name, postal address, email address, and payment information.
  • Usage Data: We automatically collect information about how you access and use our online platform. This usage data may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
  • Tracking & Cookies Data: We use cookies and similar tracking technologies to track the activity on our site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

2. How We Use Your Information

The information we collect from you may be used for the following purposes:

  • To process your transactions and deliver the products or services you have purchased.
  • To manage your workshop registrations.
  • To improve our online platform offerings and customer service.
  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To communicate with you regarding your orders, services, or inquiries.
  • To send periodic emails regarding your order or other products and services.
  • To detect, prevent, and address technical issues.

3. Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personal identifiable information to outside parties without your consent, except in the following circumstances:

  • Service Providers: We may share information with trusted third parties who assist us in operating our online platform, conducting our business, or serving you, so long as those parties agree to keep this information confidential and comply with data protection regulations.
  • Legal Requirements: We may disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred.

4. Your Data Protection Rights under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

  • The right to access, update, or to delete the information we have on you.
  • The right of rectification.
  • The right to object.
  • The right of restriction.
  • The right to data portability.
  • The right to withdraw consent.

To exercise any of these rights, please contact us using the details provided below.

5. Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

6. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We advise you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By Mail: TerraCraft Echo, Turf Club Road, Singapore, 288001